Returns
Changed your mind, or something arrived wrong? Here is how returns and refunds work.
Returns open with orders in a later release of this preview. These are the rules they will follow.
The return window
- You can ask for a return within 30 days of delivery, counting the delivery day.
- Orders delivered between 15 November and 31 December can be returned until 31 January.
- You can return some items of an order and keep the rest.
Final-sale items
For hygiene reasons some items can't be returned once delivered, such as water filters and pillows. Their product pages say so before you buy.
Return shipping
- If the item is damaged, wrong or not as described, the return label is free.
- For any other reason, a $4.95 label fee is taken off your refund.
What you get back
- What you paid for the item, after its share of any coupon or points discount, plus its tax.
- Items that come back opened have a 15% restocking fee, unless we were at fault.
- Items damaged by use are not refunded.
- Original shipping is refunded only when we were at fault and the whole order comes back.
- Refunds go back to your card, or as store credit if you prefer.